We want you to be delighted with your JAMIEshow Doll purchase. If, for any reason, you would like to return or exchange an item, simply return it according to the instructions above within 15 days of purchase in original condition, A 25% restocking fee will apply when returning items. We will replace it with another item or give you a store credit.
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 5 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 5 days from the date of purchase/or shipment whichever is later. Please inspect all packages upon arrival and contact us immediately with any issues so we may better serve you. Please report shipping damage immediately.
A very important note about doll boxes and shipping boxes.
Neither Doll boxes or shipping boxes are insurable and have no intrinsic value nor can they be insured. We are not able to replace doll boxes because they have been damaged in transit by a shipper. We do our best to pack all dolls in their shippers and into a second shipping box, but damage that occurs in transit to a box is not something we can be responsible for nor can it be insured. Insurance will only cover damage to a doll. This is what we sell, Dolls, not boxes and so the boxes are not insurable.
We will not issue a refund only a store credit!